Privacy Policy

Ivan Carrillo Realtor ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit ivancarrillorealtor.com or contact us through any of our channels.

Information We Collect

We collect information you provide directly and information collected automatically:

• Contact details: name, email address, and phone number when you fill out a contact form or reach us via WhatsApp.
• Property preferences: search filters, favorite listings, and inquiries you submit through the site.
• Usage data: pages visited, time on site, browser type, device, and IP address, collected automatically via cookies and analytics tools.
• Communications: any messages, questions, or feedback you send us by email, WhatsApp, or our contact form.

We do not collect payment card numbers or process financial transactions on this website.

How We Use Your Information

We use the information we collect to:

• Respond to your property inquiries and schedule showings.
• Send you property listings, market updates, and relevant real estate information (only if you opt in).
• Improve the functionality and content of our website.
• Analyze usage patterns to enhance user experience.
• Comply with legal obligations applicable to licensed real estate professionals in the State of Florida.

Our legal basis for processing your data is your consent (when you contact us) and our legitimate interest in operating a real estate business.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only in these limited circumstances:

• AvantiWay Realty LLC: as our affiliated broker, they may access information necessary to process a real estate transaction.
• MLS systems (SEFMLS / Miami Realtors®): transaction-related data may be shared as required by MLS participation rules.
• Service providers: trusted third parties who help us operate the website (hosting, analytics), bound by confidentiality agreements.
• Legal requirements: when disclosure is required by law, court order, or government authority.

Cookies & Analytics

Our website uses cookies — small text files stored in your browser — to improve your experience and analyze traffic.

• Essential cookies: necessary for the site to function (language preferences, session data).
• Analytics cookies: we use Google Analytics to understand how visitors interact with our site. This data is aggregated and anonymized.

You can disable cookies at any time through your browser settings. Disabling analytics cookies will not affect your ability to use the site.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions and inquiry records are kept for up to 3 years. You may request deletion of your data at any time by contacting us.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request that we delete your personal data ("right to be forgotten").
• Opt-out: unsubscribe from marketing communications at any time.
• Portability: receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at the email below. We will respond within 30 days.

Security

We implement industry-standard security measures including SSL encryption, access controls, and secure hosting to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, including MLS property search portals and social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the website after any changes constitutes your acceptance of the updated policy.